Shipping policy

Expected delivery times are as follows.
For domestic Canada orders : 3-14 business days(Untracked letter mail can take longer.)
For US orders : 5-15 business days(Untracked letter mail can take longer.)
For international orders : 2-6 weeks

For Tracked shipping, ignore the expected delivery time given by Canada Post at checkout as it's incorrect. Especially for international orders please add 1~3 weeks extra for custom clearance.
Please keep in mind that, there may be unexpected delays.

For domestic Canada orders :
By default, sticker/card orders are shipped by untracked, letter mail with stamps through Canada Post. Upgrade to Tracked mail is available at checkout.

By default, Monthly kit, Candle orders are shipped by tracked mail through Canada Post or ChitChat. Estimated delivery time is 3-15 business days.

For US orders :
By default, sticker/card orders are shipped by USPS first class mail through Chit Chat express to lower the shipping cost. You will see a Shipment ID number, not a tracking number in shipping notification email. This number is NOT trackable and only used if your order is returned by USPS. When you see 'Delivery will not be confirmed', please know it's not an error and it says that because it's not a tracking number.
Upgrade to Tracked mail is available at checkout.

By default, Monthly kit, Candle orders are shipped by tracked mail through Canada Post or ChitChat(USPS). Estimated delivery time is 3-15 business days.
*You are responsible for any customs and import taxes that may apply. Please note that we, ANOOK3, are not responsible for any import taxes and they are not included in the item price or shipping cost. We are not responsible for delays due to customs.

For International orders :
Only tracked mail is available.(sent with Canada Post, Chit Chat or USPS/ Asendia through Chit Chat express)
*You are liable for any taxes/fees/charges that may occur. If you don't pay the tax, your order will never reach you and be returned. Please note that we, ANOOK3, are not responsible for any import taxes and they are not included in the item price or shipping cost. We are not responsible for delays due to customs.