Q1. Can I get a refund on a digital download?

A: Due to the immediate delivery nature of digital products, all digital product sales are final and non-refundable. Please review the product description, included files, and compatibility information carefully before purchasing.
If you experience a technical issue with your files or download, please contact us and we’ll be happy to help.

Q2. How do I download my order?

A: You can access your files in two ways:

• Immediately After Checkout (Recommended for Guest Checkout):

Once payment is complete, you will see an "Access Downloads" button on the Order Confirmation page. Please note that it may take a few moments for the Download button to become active while a personalized watermark is added to your files. If you checked out as a guest, downloading directly from this page is the easiest method.

• Via Confirmation Email:

You will also receive a confirmation email. Click the "View your order" button in the email, which will direct you to your Order Page. From there, click the "Access Downloads" button in the top right corner. (Note: Accessing your downloads via this link may prompt you to sign in to your store account).
If you don’t see the email, please check your Spam, Junk, or Promotions folder.

Q3. What if there is an issue with my downloaded file?

A: If you receive a damaged file, encounter a broken download link, or experience another technical issue, please contact us.
We’ll help troubleshoot the issue and, if necessary, provide a fresh download link or replacement file.

Q4. Are note-taking apps included when purchasing a Digital Journal?

No. Digital Journal Package includes digital PDF files and sticker files only. Note-taking apps (like Goodnotes or Notability) are sold separately by third-party providers.

Q5. Can I use this digital journal on note-taking apps other than Goodnotes?

A: This journal is designed primarily for use with Goodnotes.
The interactive PDF may also be used with other PDF-compatible note-taking and annotation apps, such as Notability and Noteshelf. However, functionality, particularly internal hyperlinks may vary depending on the app, platform, and version.
For the best experience, we recommend using Goodnotes.

Q6. Can I share these files with my friends or family?

A: No. All digital files from ANook3 are for personal use only.
Sharing, redistributing, reselling, uploading, or forwarding the files to others is not permitted. If a friend or family member would like to use the product, please direct them to our store so they can purchase their own copy.

Q7. I bought and downloaded the digital journal, but it doesn’t suit my needs. Can I get a refund?

A: No. Because digital products cannot be physically returned, we cannot offer refunds for change of mind, accidental purchases, or products that do not meet your personal preferences after purchase.
We provide detailed product descriptions, photos, previews, and information about included files to help you make an informed decision before purchasing.
If you experience a technical problem with your files, please contact us and we’ll be happy to help.

Q8. Why is my download a ZIP file, and how do I open it?

A: Some products contain multiple files, such as PDFs, PNG stickers, and other digital assets. These files may be delivered together in a ZIP folder for easier downloading.
On an iPad or iPhone, open the Files app and tap the ZIP file to automatically unzip it into a folder.
On a computer, right-click the ZIP file and select Extract All (Windows) or Open (Mac).

Q9. I can’t find my download email. Where is it?

A: Please check your Spam, Junk, or Promotions folder, as download emails can sometimes be filtered there.
If you still can’t find the email, please contact us with your order number, and we’ll help you access your files.

Q10. The hyperlinks in my digital journal aren’t working. What should I do?

A: If you’re using Goodnotes, make sure you’re using the correct mode for navigating hyperlinks.

In Read-Only mode, simply tap a hyperlink to navigate.
In Edit/Pen mode, press and hold the hyperlink, then select “Open Link.”

If the links still don’t work:

• Make sure your note-taking app is updated to the latest version.
• Close and reopen the app, then try again.
• If the issue persists, try deleting the imported copy and re-importing the original PDF from your downloaded files.
• If you’re still having trouble, please contact us at hello@anook3.com with your order number, the page number where the link isn’t working, and a screenshot of the issue. We’ll be happy to help troubleshoot the problem.

Q11. Will these digital journals work on a laptop or desktop computer?

A: The PDF can be viewed and annotated on a computer using a compatible PDF reader or annotation app. However, interactive features such as internal hyperlinks may vary depending on the app and platform.
For the best experience, we recommend using Goodnotes on iPad. Goodnotes currently supports PDF hyperlinks on iOS/iPadOS and macOS, while hyperlink support may differ on other platforms.

Q12. Can I print the digital journal or stickers?

A: Our digital journals and stickers are designed primarily for use on tablets and are not intended or optimized for printing.
Each sticker has been exclusively optimized for use with the ANook3 Digital Journal and designed to remain lightweight, even when multiple stickers are used on a single page. The files are optimized for digital journaling rather than high-resolution or large-format use.

If you choose to print pages them for personal use, please be aware that colors, proportions, and page dimensions may appear differently on paper than they do on screen. We recommend printing a single test page first and selecting the appropriate paper size and printer settings.

Please note that products specifically labeled as Printable Art are designed for printing and are subject to their individual product specifications.

Q13. Do I need an Apple Pencil or stylus to use the journal?

A: No. An Apple Pencil or stylus is recommended for the best handwriting experience, but it is not required.
You can also type directly into the journal using a supported note-taking app and a keyboard or text tool.

Q14. What is included in each digital product?

A: The included files vary by product. Please check the “What’s Included” section on each product page for a complete list of files and formats.
Some products may include interactive PDFs, PNG stickers, Goodnotes sticker files, printable artwork, or other digital assets.

Q15. Can I use the digital files for commercial purposes?

A: No. All ANook3 digital products are for personal use only.
You may use the files for your own personal journaling, planning, creative projects, and other non-commercial purposes. Commercial use, resale, redistribution, or incorporating the files into products for sale is not permitted.

Q16. Can I use the stickers outside of the journal?

A: You’re welcome to use the digital stickers in your own personal digital projects, such as digital journals, planners, and notes.
Please note that each sticker has been exclusively optimized for use with the ANook3 Digital Journal and designed to remain lightweight, even when multiple stickers are used on a single page. Because the files are optimized for digital journaling rather than high-resolution or large-format use, they may not be suitable for every purpose you have in mind.
Sticker files may not be resold, redistributed, shared, or used to create products for sale.

Q17. Do you sell physical products?

A: No. We currently sell digital products exclusively through this shop. However, we're still in the process of phasing out our physical stickers, which remain available in ANook3 Etsy shop. Once the remaining sticker sheets sell out, they will not be restocked.

Q18. Is your shop legit?

A: Yes! ANook3 is an independent creative shop that I’ve been running for over four years.
This website is currently going through a transition and refresh as I shift from physical products to digital ones. I also continue to operate ANook3 on Etsy, where you can find years of customer reviews and 5-star ratings from previous buyers.
If you’d like to learn more about ANook3 before making a purchase, feel free to visit my Etsy shop and take a look at the reviews and customer feedback there.
Thank you for supporting a small, independent creative business!